Help Center

What is a dashcam, and how does it work?

A dashcam is a small video camera mounted on your car's dashboard or windshield that continuously records the road while you drive. It can capture events like accidents, road incidents, and scenic drives, providing valuable evidence in case of disputes or insurance claims.

How do I know which dashcam is right for me?

The right dashcam depends on your needs. If you're looking for basic recording, a single-lens dashcam will suffice. For more advanced features like parking surveillance, dual-lens dashcams that cover both the front and rear of your vehicle are recommended. You can filter options on our website based on features like resolution (1080p, 4K), night vision, GPS tracking, and Wi-Fi connectivity.

Are your dashcams compatible with all car models?

Yes, our dashcams are compatible with most cars. However, some models may require additional accessories (e.g., hardwiring kits or adapters) for optimal installation. Please check the product description for any specific compatibility notes before purchasing.

How do I install my dashcam?

Installing a dashcam is simple. Each product comes with a detailed user manual. Most models use a suction cup or adhesive mount for easy installation on your windshield. If you need additional help, our customer service team is happy to assist you with step-by-step guidance.

Can I use my dashcam for parking surveillance?

Yes, many of our dashcams come with parking mode, which records while your car is parked and turned off. However, this feature may require a hardwiring kit to ensure constant power. Check the product description to see if parking surveillance is available for your model.

Do you offer international shipping?

Yes, we offer international shipping to a wide range of countries. Shipping costs and times vary depending on your location. You can view the estimated shipping fees and delivery times during checkout.

How long will it take to receive my dashcam?

Typically, orders are shipped within 3-5 business days. Delivery times usually range from 10-12 days but may vary based on your location, product availability, and shipping carrier. You will receive a tracking number once your order has shipped so you can follow its progress.

How can I track my order?

After your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s status directly on the carrier’s website or in your customer account.

Do you offer free shipping?

We offer free shipping to selected countries. This varies depending on your location and the product you are purchasing. You will see the free shipping option during checkout if eligible.

What if my dashcam is damaged or doesn’t work?

We take great care to ensure your dashcam arrives in perfect condition. If you receive a damaged product or your dashcam is malfunctioning, please contact our customer support team within 14 days of receiving your order. We will arrange for a replacement or issue a refund if necessary.

Can I return my dashcam if I change my mind?

We accept returns within 30 days of purchase. The product must be unused, in its original packaging, and in resellable condition. To initiate a return, please contact our customer support team with your order details, and we’ll guide you through the process.

Is there a warranty on your dashcams?

Yes, all of our dashcams come with a 1-year warranty against manufacturing defects. If your product experiences any issues within the warranty period, please reach out to us, and we’ll assist you in getting a replacement or repair.

Can i exchange my dashcam?

Yes, you can exchange your dashcam by returning your purchased dashcam following our return and refund policy : https://kovafr.com/policies/refund-policy. And buying another dashcam. 

Do you offer discounts or promotions?

We occasionally offer special promotions and discounts. To stay updated on our latest offers, you can sign up for our newsletter or follow us on social media. You’ll be the first to know about exclusive deals and sales!

How secure is my payment information?

We use SSL encryption to ensure that all payment details are securely processed. We accept a variety of trusted payment methods, including credit/debit cards, PayPal, and other secure online payment options. If your payment method isn't displayed you can contact us at kova.teams@gmail.com to obtain additional informations.

How do I contact customer support?

If you have any questions or need assistance, feel free to reach out to us via email at kova.teams@gmail.com . Our team is available Monday to Friday from 9:00 AM to 7:00 PM (local time). We strive to respond to all inquiries within 24 hours.